Your Technical Claims Advocates
Empowering Mid-Market Insurance Brokers and Agents
TECHNICAL CLAIMS SERVICES {FRACTIONAL FEE} FULL-TIME RESULTS
The Claims Rabbit Hole {Expertise Gap}
The Agency Pain Point: The Claims Rabbit Hole {Expertise Gap}
- Despite lean staffing; agencies in the $1.25M to $4.5M revenue range often have a significant portion of revenue coming from larger high-value and commercial accounts.
- In these mid-market agencies, complex claims work is often handled by producers or account managers (CSR's), alongside their other duties, which limits their ability to manage sophisticated disputes.
- To keep your VIP accounts, you need a Senior Technical Claims Specialist (Advocate), with 15+ years of technical and litigated claims experience. Commanding $125,000+ starting annual salary, hiring a " Senior Technical Claims Advocate" is out of reach for most mid-market agencies.
- Your CSRs often spend hours translating "Carrier-Speak" for a confused client.
- In a hard market, adjusters are underwater. Your CSR might touch a single claim file 10–15 times just to get a status update.
- Dealing with a frustrated VIP client whose $100k claim is stalled is high-stress work that leads to CSR burnout and turnover.
- The Result: Your producers and CSRs are forced into high-stakes negotiations they aren't trained for, burning capacity and risking your most valuable high-value & Commercial commissions on a single carrier claim denial.
ABOUT US {FRACTION DESK}
Client Retention & Growth
OUR MISSION: To empower growing mid-market Insurance Brokers and Agents with the same “white-glove" claims handling services previously exclusive to large "Power-House" Brokerages and Agencies!
- We offer a cost-effect, white-label "technical claims advocacy solutions" that an agency can deploy for their most critical high-value accounts.
- Each of our Technical Claims Advocates leverage 15+ years navigating complex / high-value P&C, commercial, farming, complex injury, workers compensation, E&O, general liability and specialty claims. We deploy these expertise to position your client’s best interest while maintaining industry best practices to avoid adjuster or carrier entrenchment.
- We provide the technical policy expertise and the carrier-level negotiation skills of a Senior Litigated Claims Specialist on a fractional basis and cost.
Value Proposition for {Brokerages & Agencies}
Do the math!
OUR VALUE PROPOSITION: We level the playing field by allowing you to compete with the largest insurance brokers & agencies in town!
- Retention Defense: We provide the technical claims expertise needed for protecting the agency's high-value accounts and commissions when large or denied claims threaten the relationship between you and your client.
- Sales Enablement: Promote your new complementary in-house "technical claims advocacy solutions" to new and renewing clients! With our senior technical claims advocates by your side, you can now go after larger (VIP) clients. Compete with the largest brokers/agencies in town!
- Quantifiable Results: Success is measured by the proportion of claims where the carrier’s position improved (example: from claim denial to claim payment) and the win rate on new proposals.
Connect with Us
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FRACTION DESK LLC.
Austin, TX, USA
Business Hours
Open today | 09:00 am – 05:00 pm |
